RETURN AND REFUND POLICY
RETURN AND REFUND POLICY
RobotAcs aims to ensure customer satisfaction and provides a fair return policy for purchases made through www.robotacs.com.
Estimated Delivery Time
Orders are typically delivered within 5-7 business days from the date of dispatch.
Return Period
Customers may request a return within 30 days from the date of delivery.
Return Conditions
Products must be returned unused and in their original packaging. Products that show signs of use, damage or missing components may not be eligible for a refund.
Return Shipping
Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.
Return Procedure
Customers must contact RobotAcs at info@robotacs.com before sending the product back. Return instructions will be provided once the request is reviewed.
Exchange Policy
Customers may request an exchange within 30 days from the date of delivery. The product must be unused and in its original packaging. To initiate an exchange, please contact us at info@robotacs.com.
Refund Process
Once the returned product is received and inspected, the refund will be processed using the original payment method where possible.
Non-Returnable Items
Certain items may not be eligible for return due to hygiene or safety reasons once opened.
International Returns
Customers returning products from outside the United Kingdom may be responsible for customs declarations and any related fees.
Contact
For return requests or refund inquiries, please contact:
Robotacs
Unit 6 Hill View Studios, 160 Eltham Hill
London SE9 5EA
United Kingdom
Customer service contact : info@robotacs.com
WhatsApp: +44 7858 459249